Last updated: 9 November 2026
A Better Moving & Storage Co. ("we", "us") operates this website and provides moving, storage and freight services from 6640 Fair Oaks Blvd, Carmichael, CA 95608. This policy explains what personal information we collect through this website, why, and what you can ask us to do with it.
Information you give us
We collect information you enter into a form on this site. The forms are the estimate request on the home page, the contact form, and the floating contact panel. Between them they ask for:
- Your name
- Your phone number
- Your email address
- The addresses you are moving from and to
- Your preferred moving date and any details you choose to add
We ask for these because we cannot quote a move without them. California requires a visual survey before a binding written estimate, so an address and a contact number are the minimum needed to arrange one.
You can also contact us by telephone, email, fax or post without using this site at all.
Information collected automatically
Analytics. We use Google Analytics 4 to understand which pages people read and how they arrived. This sets cookies in your browser and records a truncated IP address, your approximate region, device type, pages viewed and referring site. We do not use it to identify individuals.
Server logs. Our hosting records standard request logs, including IP address, user agent and the time of each request.
Fonts. Typefaces are served by Google Fonts. Loading a font sends a request to Google's servers, which receives your IP address. Google Fonts does not set cookies.
Embedded content. The contact page embeds a Google Map, and the home page embeds a video. These services may set their own cookies once the embed loads.
Our Cookie Policy sets out the cookies involved.
How form submissions reach us
Form submissions are transmitted through Formspree, a third-party form delivery service, which forwards them to us by email. Your submission passes through and is retained by that service under its own terms.
How we use the information
- To prepare and send you an estimate
- To arrange and carry out a move
- To contact you about a move in progress, including on the day
- To meet record-keeping obligations that apply to a licensed household goods carrier
- To respond to a claim or a complaint
What we do not do
- We do not sell personal information.
- We do not share personal information for cross-context behavioral advertising.
- We do not knowingly collect information from children.
Who else sees it
- Our crews and office staff, as needed to carry out your move.
- Service providers that operate parts of this site, including our hosting provider, Formspree and Google Analytics.
- An interstate agent or carrier, where your move involves one.
- Authorities or regulators, where the law requires it — including the Bureau of Household Goods and Services or FMCSA in connection with a complaint or an audit.
How long we keep it
Inquiries that do not become moves are retained while they are commercially useful and then deleted. Records relating to a completed move are retained for as long as the regulations applying to a licensed carrier require, and for the period during which a claim can still be made — loss and damage claims may be filed in writing up to nine months after delivery.
Your rights as a California resident
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, you have the right to:
- Know what personal information we have collected about you, where it came from, why we collected it and who we disclosed it to
- Access a copy of that information
- Correct inaccurate personal information
- Delete personal information, subject to exceptions where we must keep it
- Opt out of any sale or sharing of personal information
- Limit the use of sensitive personal information
- Not be discriminated against for exercising any of these rights
To make a request, call (916) 489-3322 or write to us at the address above. We will verify your identity before acting, usually by confirming details you have already given us. You may use an authorized agent.
Security
We take reasonable measures to protect personal information. This site is served over HTTPS. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes
We will update this page when our practices change, and will revise the date at the top.
Contact
A Better Moving & Storage Co. 6640 Fair Oaks Blvd, Carmichael, CA 95608 Telephone: (916) 489-3322