Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking at least 2–3 weeks in advance for local moves, and 4–6 weeks for long-distance or international moves. That said, we regularly accommodate last-minute and same-day moves — call us and we'll do our best to make it work.

Question 2

Do you charge by the hour or by weight?

Accepted Answer

Local moves are typically charged hourly based on crew size and truck. Long-distance and interstate moves are generally priced by weight and mileage. We always provide a detailed written estimate before your move so there are zero surprises at delivery.

Question 3

How do I get an accurate estimate?

Accepted Answer

The most accurate estimates come from an in-home walkthrough, which we offer free of charge. We can also provide detailed phone or online estimates. Either way, your estimate will be written, itemized, and fully transparent — no vague quotes that change at delivery.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, check, and major credit cards. Payment terms are discussed and agreed upon upfront as part of your written estimate. We never demand unexpected payment at delivery — a practice unfortunately common with less reputable movers.

Question 5

Are your movers employees or independent contractors?

Accepted Answer

All of our movers are direct employees of A Better Moving — not day laborers or subcontractors. Our crews have years of experience working together, and we take full responsibility for their professionalism and performance on every job.

Question 6

What happens if something gets damaged during my move?

Accepted Answer

We are fully licensed and insured. In the rare event of damage, we handle all claims promptly and professionally. Our crews are trained to prevent damage in the first place — using furniture pads, shrink wrap, and careful loading techniques — but you are fully protected if anything does occur.

Question 7

Do you disassemble and reassemble furniture?

Accepted Answer

Yes. Our crews disassemble beds, desks, shelving units, and other large furniture as needed, and reassemble everything at your destination. We bring all necessary tools and won't leave until your home is set up and you are happy.

Question 8

Do you provide packing materials and boxes?

Accepted Answer

Yes — we sell professional-grade moving boxes, packing paper, bubble wrap, shrink wrap, tape, wardrobe boxes, and more. We also offer a full packing service where our crew packs your entire home. When we pack it, we own the outcome — zero breakage track record.

Question 9

Can you move specialty items like pianos, safes, and hot tubs?

Accepted Answer

Absolutely — specialty items are one of our strengths. We have moved thousands of grand and upright pianos, church organs, heavy gun safes, hot tubs, spas, and large antiques. We carry the right equipment and have the trained personnel to handle them safely.

Question 10

Do you offer storage between moves?

Accepted Answer

Yes. We offer short- and long-term storage solutions for household goods and commercial inventory. Our facilities are secured and monitored, and we can arrange pickup and re-delivery on your schedule. Just let us know when you book.

Question 11

Do you move people internationally?

Accepted Answer

Yes — we are a full-service freight forwarder with extensive international shipping experience. We have moved clients to Spain, West Africa, Pennsylvania, and destinations worldwide. We handle all carrier coordination, customs documentation, and crating for fragile or high-value items.

Question 12

What areas do you serve?

Accepted Answer

We are based in Carmichael, CA and serve the full Greater Sacramento region including Elk Grove, Roseville, Folsom, Citrus Heights, Rancho Cordova, and more. We also handle moves throughout all of California, all 50 US states, and international destinations worldwide.

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